Last updated: 21 Oct 2026

Overview

At Alf Mabrook, we want you to be completely happy with every purchase. If something isn't right, we're here to help. This policy explains when an item can be returned, how exchanges and refunds work, and what to expect at each step.

Please read the sections below carefully before starting a return. If you have any questions, our customer care team will be glad to guide you.

Return window and eligibility

You may return most items within 30 days of the date they were delivered to you. To qualify for a return, the item must be:

• Unused, with no signs of wear or handling beyond what is needed to inspect it
• In its original condition, exactly as you received it
• In its original packaging, including any tags, inserts or wrapping

Returns requested after the 30-day window, or items that do not meet these conditions,
may not be accepted.

Prayer mats
Prayer mats are used for worship, so we hold them to a higher standard for both hygiene and religious respect. Every customer deserves to receive a prayer mat that is fresh, clean and untouched.

For this reason, a prayer mat can only be returned if it is:

• Unused
• Clean
• In its original packaging

A prayer mat that has been used, shows any sign of use, or has been removed from and not returned to its original packaging will not qualify for a return.

Non-returnable items

Some items cannot be returned or exchanged because of their nature:

• Personalized or custom made items,since they are made specially for you to your ownspecifications
• Gift cards
• Items marked “final sale”

These items can only be returned if they arrivedamaged or defective, or if we made an error with your order. In those cases, please follow the steps in the next section.

Damaged, defective or incorrect items

We take great care in packing every order, but if your item arrives damaged or defective, or is not what you ordered, we will make it right.

Please contact us within 7 days of delivery and include:

1. Your order number
2. Clear photos showing the damage, defect or incorrect item

Once we review your request, we will send you a replacement or issue a full refund. In these cases, we also cover the cost of return shipping, so you are not out of pocket for our mistake.

Return shipping costs

Who pays for return shipping depends on the reason for the return:

• Change-of-mind returns: if you simply changed your mind or no longer want the item, you are responsible for the cost of return shipping.
• Damaged, defective or incorrect items: we cover the return shipping in full.

If your original order shipped for free, we will not deduct that original shipping cost from your refund. You only pay the costof sending the item back to us.

Refunds
Once your return reaches us, we will inspect it to confirm it meets the conditions of this policy. If your refund is approved, it will be issued to your original payment method within 5–10 business days after we receive and inspect the return.

Please note that your bank or card provider may need additional time to process and post the refund to your account. This timing is outside our control, so if you don't see the refund right away, we recommend checking with your bank.

How to start a return or exchange

Please contact us before sending anything back.
This lets us confirm your item is eligible and give you a return authorization along with instructions on where and how to send it.

1. Contact our customer care team with your order number and the reason for your return.
2. Wait for our team to confirm your return authorization.
3. Pack the item securely in its original packaging and send it as instructed.

Returns sent without a return authorization may not be accepted.

Contact us:

Alf-Mabrook LLC (Alf Mabrook)

30 N Gould St, Ste N, Sheridan, WY 82801, United States

Email: sale@alf-mabrook.com  ·  
Phone: +1 (689) 256-5891  ·  
Web: alf-mabrook.com